We define our scope in terms of:

• a set of tools with which we are most experienced
• the geography that we can sensibly cover
• typical tasks

Limiting our application in this way enables us to focus our attention on what we do best. We are open to discussion but we don't make a habit of working in areas that we have little or no expertise!

Our scope defined in terms of the tools with which we are most familiar:

• IBM Rational ClearCase
• IBM Rational ClearQuest
• IBM Rational Build Forge
• IBM Rational Asset Manager
• IBM Rational Team Concert

Language and human logistics place some constraints on where resources can be economically placed for short term engagements. We do have the potential to provide global support through remote working but for on-site engagements we currently limit engagements to:

• Australia
• New Zealand

In terms of the activities undertaken, our scope includes:

• tool integration design and implementation
• license and user account management
• storage management (including archive, backup and restore processes)
• repository schema design and implementation
• tool user support
• upgrades and patch application
• development project administration and reporting
• administrator training and mentoring
• tool deployment planning and implementation (including install package repository and release area management)
• implement self help systems via administration automation

If you are experiencing difficulties resourcing any of the above then contact us to see what we can offer.