The statement of work (SOW) is the document that we use to manage work to be undertaken for a customer, it identifies key stakeholders, customer and supplier responsibilities and outlines the scope of the work. It will include:

  • Dates, Duration, Laws, Contacts and Insurance Details
  • Customer Requirements
  • Supplier Tasks and Deliverables
  • Supplier Project Responsibilities / Deliverables & Performance Measures
  • Customer Project Responsibilities / Deliverables & Performance Measures
  • Implementation issues
  • Warranty
  • Payment
  • Pricing
  • Project Implementation
  • Acceptance of Supplies, Test and Criteria
  • Supplier Exclusions
  • Supplier Support Process
  • Intellectual Property Rights
  • Project Change Control Statement