The statement of work (SOW) is the document that we use to manage work to be undertaken for a customer, it identifies key stakeholders, customer and supplier responsibilities and outlines the scope of the work. It will include:
- Dates, Duration, Laws, Contacts and Insurance Details
- Customer Requirements
- Supplier Tasks and Deliverables
- Supplier Project Responsibilities / Deliverables & Performance Measures
- Customer Project Responsibilities / Deliverables & Performance Measures
- Implementation issues
- Warranty
- Payment
- Pricing
- Project Implementation
- Acceptance of Supplies, Test and Criteria
- Supplier Exclusions
- Supplier Support Process
- Intellectual Property Rights
- Project Change Control Statement